Business Process Improvement
It doesn’t matter where you are today; every business has the potential to do a little better. Maybe a lot better. It’s essential to identify, analyze and improve existing business processes to:
- optimize performance
- reduce waste
- achieve best practice standards
- improve user experience
- reduce cost
Kyle, we’re fine. It works. We’ve always done it this way….
↑ Wrong Answer ↑
Organizations evolve and improve through change, depending on how the organization transitions from its current state to the desired state. In planning transitions to change, companies that apply best practices broaden their perspectives, think innovatively, and recognize employee reactions early to offset the inevitable tension that comes with any change initiative.
Where do I help organizations?
- Reviewing existing process documentation to identify areas for enhancement
- Improving the quality of process documentation
- Developing and tracking KPIs
- Project Management
- General staff augmentation
%
Finance leaders who view process improvement as a top priority in 2023
Source: Protiviti 2022 global finance trends survey
Deliverables
My Approach
Analyze and Identify
- Identify the in-scope process and prioritize the most critical areas that need to be addressed
- Illustrate each step of the existing process in a flowchart
- Locate pain points to determine the source of the problem
- Analyze improvement possbilities within established parameters
Redesign
- Obtain stakeholder buy-in
- Engage employees in the re-design process
- Re-create the process flowchart layering in identified improvements
- Understand who the redesign affects
Implement
- Create the detailed project plan
- Establish all project deadlines and ‘go-live’ date
- Assign responsibilities
- Communicate the change – be transparent, especially with those who are affected the most
- Communicate the timing – detail when the redesign will be effective
Test
- Develop a thorough test plan
- Test the changes in parallel or using a piloted approach
- Compile results and feedback from all stakeholders
- Refine the process as needed
Monitor
- Perform daily monitoring immediately after the change rollout (continuous monitoring is even better).
- Compare performance against project goals.
- Look for ways to further optimize the workflow
- Repeat this cycle until all benchmarks are met